Frequently Asked Questions
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Do you use real gemstones?
Yes — we use lab-created gemstones, which are physically and chemically identical to mined stones, but with a lighter environmental footprint.
Where is your jewellery made?
Each piece is handcrafted in collaboration with our trusted partner workshop in Hong Kong. We work closely with skilled artisans who share our commitment to ethical craftsmanship and precision. Every design is brought to life using lab-created gemstones and responsible practices - ensuring beauty with integrity.
How long does it take to receive my jewellery?
Each item is made to order. Please allow time for crafting, quality control and shipping. Expect delivery between 3-6 weeks after you have placed your order.
How should I care for my jewellery?
Store your piece in its original box, avoid water, perfumes and chemicals from cleaning products, and gently clean with a soft cloth when needed.
Do you ship internationally?
Yes, we offer worldwide shipping with tracking. Shipping time varies by location.
Can I return a custom piece?
Each piece we create is custom-made just for you - crafted to order, with intention and care. Because of this, we’re unable to accept returns on bespoke designs.
However, if something isn’t quite right, please reach out. We’re committed to making sure you’re happy with your piece, and we’ll do our best to find a solution.
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