Shipping, Returns and Exchanges
Return and Exchange Policy
Stenderup Jewellery takes pride in our high-quality jewellery, as well as our social and environmental responsibility efforts. In order to be sustainable wherever possible, we create jewellery to order and do not have a warehouse facility. With this decision, returns and exchanges are much more difficult to accommodate.
However, we want all our customers to be happy with their purchases. That's why we do accept returns on some of our necklaces and earrings that are not personalized by gemstone size, metal type and color. The jewellery must be UNWORN, UNMARKED, without scratches, and in the original packaging with all items inside. All our rings are made to your unique sizing and preference, we can therefor not accept returns on any rings.
If you need to make a return request, contact us here within 5 days of receiving your order and we will arrange from there.
In your message, you must make us clearly aware that you wish to exercise your right of withdrawal. You cannot undo it by simply refusing to receive the item without clearly notifying us of this at the same time.
Returns on Bespoke and Customized Pieces
Since our bespoke and customized jewellery pieces are uniquely made just for you, we cannot accept returns or offer refunds.
All Gift Cards are final sales - non-refundable and not redeemable for cash.
If you need to change or cancel your order, we can only accommodate this before your order goes to production, which is within 48 hours of your order confirmation. Contact us here soon as possible if any changes must be made.
How it works
If a return is processed, we will provide you with instructions at that time. Your order fee will be returned when we receive your unworn and undamaged jewellery.
Items purchased with a gift card may be refunded to the gift card amount.
Return costs and refunds
Please be aware, that you will be charged for the shipping fee for the delivery and return of your order. Once we receive and control the jewellery you're sending back, we will get in touch and keep you informed about your refund. This process can take up to 5-10 working days.
Note! We do not receive packages sent by cash on delivery.
Shipping Information
Stenderup Jewellery provides free shipping to the following countries:
EU, UK, Canada and US.
In order to be able to offer further routes fully insured, we charge 25 Euro shipping and insurance costs for all other countries. Stenderup Jewellery ships worldwide with the exception of:
Israel, Cuba, Venezuela, North Korea or any country in war like Afghanistan, Iran, Syria, Lebanon, Russia, Ukraine.
Each piece of jewellery is made to order, which means that the waiting times are a little longer, but we promise it’s worth the wait when your package arrives! The time from order to dispatch can take up to 3-6 weeks, depending on your purchase.
However, we reserve the right for stock management errors and out-of-stock items for production. It cannot be guaranteed that sold-out goods will be back in stock, but we aim to give our customers an answer as quickly as possible if errors or deficiencies should occur with an order.
If there are significant changes to the delivery time, we aim to inform the buyer of this as soon as possible by contacting the buyer directly.
If you want to know where your order stands in production, contact us here at any time.
When your package is sent, you will be notified via email or SMS.
Taxes and Duties
The prices displayed on www.StenderupJewellery.com are inclusive of all Taxes and Duties for customers within the EU. You can be sure that there will be no surprise fees when you receive your order. For ALL OTHER NON EU COUNTRIES, please be aware that additional duties / import taxes may apply when you get the parcel, depending on your country and region. If you have any question about the amount, please get in touch via email.
Given the current global situation, shipping regulations are constantly changing. Please be sure to include an accurate phone number when you give your order if we should need to contact you about your order.
If you have any questions, please read our Frequently Asked Questions. If you need help with sizing, please check out our Sizing Guide. And of course, our team is available to help you: Contact us here.